Return Policy

Sinless Vapes and Cigar Co.

At Sinless Vapes and Cigar Co., we strive to provide high-quality products and excellent customer service. To ensure transparency and mutual understanding, please read our Return Policy carefully.

1. Time Frame for Returns

• Customers have 30 days from the date of purchase to return eligible items.

2. Eligible Items for Return

• We accept returns on the following items:
  • Unopened and unused e-liquids
  • Vape devices that are defective upon arrival
  • Accessories that are defective upon arrival

3. Non-Returnable Items

• The following items are not eligible for return:
  • Opened e-liquids
  • Used vape devices and accessories
  • Disposable vape products
  • Cigars and tobacco products

4. Condition of Returned Items

• E-liquids must be unopened and in their original packaging.
• Vape devices and accessories must be returned in their original condition with all packaging and components intact.
• Defective items will be evaluated by our customer service team to determine eligibility for return.

5. Type of Refund

• Customers can choose to receive a refund to their original payment method, store credit, or a replacement product.
• Refunds to the original payment method may take 5-7 business days to process.

6. Shipping Costs

• Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
• In cases of defective or incorrect items, we will cover the return shipping costs.

7. Additional Fees

• A restocking fee of 15% may apply to certain returned items.
• Any additional fees related to packaging or handling will be clearly communicated at the time of return.

8. Damaged During Shipping

• If your item is damaged during shipping, please contact us within 48 hours of receiving your order with photos of the damaged product and packaging. We will arrange for a replacement or store credit.

9. Incorrect Orders

• If you receive an incorrect item, notify us within 7 days of receiving your order. We will send the correct item and provide instructions for returning the incorrect item.

10. How to Initiate a Return

• To initiate a return, please contact our customer service team at [your contact information] with your order number and details of the item you wish to return.

11. Policy Updates

• Sinless Vapes and Cigar Co. reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website.

Thank you for choosing Sinless Vapes and Cigar Co. We appreciate your business and are here to help with any questions or concerns.